Store Terms & Returns Policy

Returns & Exchanges
Nubian Skin does not cover return costs or provide return labels.
Please return your order back to us using the returns form in your original shipment. Don't forget to include your reason for returning the item and whether you would like a refund or exchange – please see the returns form for the list of reasons. If there is no returns form in your parcel, please contact customercare@nubianskin.com to receive one.

All returns must be posted back to us at the customers' expense, quoting your Order Number and 'RETURNED GOODS' on the package.

Please send returns to:

NUBIAN SKIN C/O NORSK - SPD

UNIT 1 POLYGON BUSINESS PARK

BLACKTHORNE ROAD

POYLE - COLNBROOK, SL3 0DQ

United Kingdom

When returning goods, please ensure the package is sent via a tracked service or with 'proof of postage. All returned goods remain the responsibility of the customer until they reach Nubian Skin.

You have 10 days from date of receipt to return your item for a full refund. Items should be returned unused and with all Nubian Skin labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

We reserve the right to refuse the return/exchange of any goods that do not meet the above requirements.

After your return has been received at our warehouse, please allow up to 7 working days for returned items to be processed. All exchanged goods are shipped out free of charge.

Faulty Goods
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or described. Please note that items that are damaged or result from normal wear and tear by accident; or misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 21 days from the date you received it.

Chicmi Terms of Sale

You're Protected!

Buying on CHICMI is safe, and you're protected!

If your item does not arrive or is significantly different to the description provided, just let us know! As long as you tell us within 60 days of ordering, you'll get a full refund!

Note that items are only protected if you pay using the "Buy" button on the CHICMI app or website. If you pay outside of CHICMI - for example in cash, or using a service like CashApp, Venmo or PayPal - we can't cover that.

Need help with any order? Just drop us an email to team@chicmi.com and we'll help you out!

Make an Offer

Tell us how much you'd pay for this item - we'll send it to the seller and let you know if they accept it!

This seller charges for shipping - which will be added to your offer.

Offer Sent

Your offer has been sent! We'll email you if the offer is accepted and you can buy it here!